Shipping and returns

Shipments

Shipping is free with a spend over 70 € (the amount may vary depending on the ongoing promotion).

 Otherwise the standard rates are:

  • from 0 to 4 kg: 7 € 
  • from 5 to 10 kg: 10 € 

Deliveries are made by the Bartolini courier from Monday to Friday from 9am to 6pm and can take up to 1/2 working days for delivery (one additional day for shipping to the islands). 

Shipping costs to Europe vary depending on the country, they will be calculated automatically at checkout. 


Resi

Returns are always free, paid by Shop del Cavallo also for size changes, within 14 days of purchase.

The conditions we require to accept a return are the following:

  • The product must be intact and in excellent condition, showing no signs of use
  • The product packaging must be intact
  • The product must still have the tag

We are working to make returns as easy as possible, for the moment they can be done via the following methods:

  1. Pickup booking via Bartolini website https://vas.brt.it/vas/ORM_immissione1.htm?lang=it
  2. Parcel shipping via Bartolini headquarters 
  3. By contacting us, we will book the collection for you

Returns must be addressed to:

Batacchi SRLS

Viale Galileo Ferraris 101-107 Sesto Fiorentino 50019 - Florence.

Please specify the reason for the return, so that we can take note and improve our service.